Payment, Shipping & Returns

PAYMENT

Pay online with Credit/Debit Cards. Secure payments processed by Sagepay (Protx)

Pay by Phone with Credit/Debit card. Place order as normal and follow instructions at the end of checkout.  

(Phone payments Mon-Fri 9am-5.30pm, Sat 9am-3pm)

SHIPPING

All our shipping costs are based on Delivery to the UK mainland (with exceptions below) only. £3.99 Per Order

£15 surcharge for Northern Ireland, BT, HS, TR21-25, ZE postcodes

£11 Surcharge for Scotland (certain areas only see below)

Scotland postcode surcharge: FK17 TO FK99, G83, HS, IV, KA27-28, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

For offshore orders please contact us first before ordering. Delivery to UK postcodes only

 

Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis. Orders are usually despatched within 2 - 3 days

RETURNS

We have a "no quibble" returns policy.
Provided that the goods you ordered are returned to us in good condition and in original unopened packaging (or in the case of damaged or faulty goods, in the condition in which you received them) within 14 days from the date of receipt, any payment made for the goods in question will be refunded in full. Delivery costs will not be refunded.


Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.

For further information go to http://www.dti.gov.uk/